Mapped Swap is a non-custodial cryptocurrency exchange service that currently offers the lowest fees and the best rates on the market. The last results in our service climbing to the first place in rate comparisons, with a massive prevailing over the competition in receiving amounts, for the vast majority of supported pairs.

Other than the latest, our customers enjoy very fast exchanges with an average processing time of 5’ per transaction and a Volatility Protection Mode to keep their assets safe in extreme market fluctuation along with many other helpful features. All exchanges are processed through our user-friendly and ultra-secure environment, the Mapped Swap platform.

Mapped Swap team is composed of blockchain experts, web developers, marketing experts, serial entrepreneurs, and graphic designers.

We all share the same mindset and stay consistent with our goal, to bring value to the crypto community by creating an innovative platform with absolute respect to the fundamentals of the cryptocurrency space. We made our service easy to use for everyone, with the hope of contributing to the mainstream adoption of cryptocurrencies.

Being crypto enthusiasts, we believe not only that cryptocurrency is the finance of the future but also that its underlying blockchain technology will have a positive impact on people’s lives by solving many problems and disrupting limitations in many functional aspects of the current society.

If you have any further questions about Team Mapped Swap, feel free to contact Support.

Our vision is to bring value to the crypto community by providing solutions relating to cryptocurrency exchange with absolute transparency, privacy, and security.

We have a motto, "Security first and then the rest!". This was the foundation after which we built everything. Our dev team is composed of experienced developers, who run penetration tests and plug every possible leak in all aspects of our platform. Also, our service is non-custodial, which means that no user funds are stored, contributing to the prevention of any type of fraudulent activity from occurring. In addition, we use multi-layer protection and encryption systems along with cutting edge technologies to ensure the safety of your funds in every exchange.

Because of the above, and the hard work we put on every day to make them happen, we are proud to state that our platform is one of the most reliable and secure environments out there!

The exchange process on our platform is one of the simplest out there! Even if this is your first time in a crypto exchange service, you may easily perform your first exchange by following the steps below:

• In the exchange form, select from the coin list the coins you wish to exchange Send-Receive.
• Enter the amount you wish to exchange and hit the Exchange Button, double-check your entries and your exchange information. If everything looks as it was supposed to you may proceed as follows.
• Enter the recipient address, in which you will receive your exchanged funds and the refund address for the coin you deposited (if you enabled VPM).
• Once you have done the above, you may hit the exchange button to proceed.
• Congratulations, you have successfully placed your order!
• In the “Awaiting Deposit” step we will provide you with a deposit wallet address. Send the amount you indicated in the previous step to the displayed address within 2 hours.
• Nothing else is required from your part, we handle everything from now on. Once your deposit is confirmed, we will process the order at the best rates on the market! In a few minutes, you will receive your exchanged funds in your wallet.

Now that you learned everything you need to know go ahead and apply it! Exchange

If you have any further questions about how to perform exchanges, feel free to contact Support.

Registration is required to perform an exchange. By creating an account, you’ll be able to track your order history, enjoy lower exchange fees, and access many additional features. Creating an account is simple — just provide your email address and get started!

Coin status expresses the availability of all cryptocurrencies supported on our platform. Suspended are the coins/tokens that are currently unavailable for a certain or all actions (send-receive). This is usually caused by one of the following reasons:

• Because the coin/token is currently in maintenance.
• The coin/token is not supported on our platform for a certain or all actions at this period of time.
• For any other reason.

The exchange rate is expressed as the number of units of one currency required in order to be exchanged for a unit of another currency. In simple words, the exchange rate is the price of one currency in terms of another.

Given the volatile nature of cryptocurrencies, the rate is subject to change during the exchange procedure. This means that the final receiving amount might be different from the one displayed when placing your order. That difference may be either on the positive or on the negative side, and this is something that is not controlled or defined by Mapped Swap but rather on the market movements. We make sure to find the most profitable exchange path by picking the best available rate there is at any given time.

The exchange fee is our service’s commission for performing a transaction and is fixed at 1% for all new users. At Fury Tools, we believe in simplicity and transparency — there are no hidden costs or complex level systems.

For more details, please visit the Fees section.

Each time a cryptocurrency is transferred through a blockchain, a small commission is extracted in order for the transaction to be included in a block. This commission, that blockchain miners and our wallet providers keep, to process each transfer, is the network fee.

Every currency has a different network fee, and it depends on the network capabilities and blockchain congestion.

In the "You Receive" amount displayed on our exchange form, all applicable fees, including the network fee, are already calculated and hence the amount shown as receiving is the most precise estimation.

On Mapped Swap the average processing time per transaction is about 5’, and usually ranges from 2’ to 10’. While this is an average based on our statistics, the exact time needed is associated with many factors for example the selected pair.

There are rare occasions that a transaction may take longer than estimated and this is caused by various reasons that Mapped Swap can not control. For instance, when a blockchain is congested (overloaded) usually results in delays as many transactions are waiting to be included. Another example could be unscheduled maintenance for a certain coin, etc.

A usual factor affecting the time per transaction is setting a lower than the recommended network fee when sending funds. In such a case, your funds arrive with a delay so if you wish your transaction to be processed soon please make sure to set the recommended network fees.

There are three basic scenarios as shown below:

• If you haven’t yet made your deposit, you may simply not proceed with it and your order will fail after 2 hours. Therefore canceling your order is not necessary.
• If you just made your deposit and it is not confirmed yet, you may contact support directly and possibly we will be able to cancel it manually. In such a case you will provide us with a refund address and we will refund you the amount when your deposit is confirmed. Please keep in mind that in the last scenario the blockchain will extract a network fee and hence your refund amount will be the amount you deposited minus the network fee.
• If your deposit is confirmed, your order cannot be canceled and it will be processed automatically. Once a transaction is made (the funds are sent to a particular wallet address), it cannot be rolled back. For that reason we strongly recommend, double-checking all details carefully before proceeding with a transaction.

Email verification is not mandatory, but you can complete it in your profile settings to increase the security of your account.

You can easily create an account in just a few seconds and gain access to all features as well as get discounts and rewards!

Join us and experience our services in their full capacity. Sign up

If you have any further questions regarding account creation, feel free to contact Support.

After the creation of your Mapped Swap account, your exchange volume is recorded across your orders and calculated per month. Account levels and the corresponding fee are volume-oriented, which means that you are upgraded to higher levels and lower your exchange fee by reaching specific volume requirements each month.

A more specific explanation on how account levels and the fee structure are calculated may be found on our fees page.

You can easily track your transactions through the Transaction History in your Profile.

If you are facing any kind of issue with your order, feel free to submit a ticket by contacting Support. Our team is composed of experienced developers and blockchain experts dedicated to solving anything and assisting you with any type of issue.

The vast majority of order issues are resolved within an hour, so you don’t have to worry, simply contact Support.

An order failure (order status: “Failed”) is usually caused by one of the following reasons:

• You didn’t make your deposit within 2 hours.
• You made your deposit on time, but it failed to confirm within 2 hours.
• You send a different amount from what indicated when placing your order.
• For any other reason.

Mapped Swap Support Team is available 24/7, and is fully dedicated to responding and resolving any type of issue within one hour!

There are scenarios of increased response time, above one hour, which usually occur because of one of the following reasons.

• Your request has to be forwarded to one of our managers, or third party associates, etc.
• Increased support requests from multiple clients, which is usually a result of unexpected events such as unscheduled maintenance or any similar occurrences.
• The complexity of your request requires more time to be resolved.

In case of an increased response or resolution time, stay positive that you are not ignored. Someone from our experienced team will attend to your needs as soon as possible.

Mapped Swap Support Team is available 24/7, and is fully dedicated to responding and resolving any type of issue within one hour!

Please make sure that you checked your spam folder just in case your email provider has strict email acceptance policies.

If the above is not the case, please be aware that the support waiting time is also associated with the complexity of the request and if there are third parties involved, and/or other factors.

There are scenarios of increased response time, above one hour, which usually occur because of one of the following reasons.

• Your request has to be forwarded to one of our managers, or third party associates, etc.
• Increased support requests from multiple clients, which is usually a result of unexpected events such as unscheduled maintenance or any similar occurrences.
• The complexity of your request requires more time to be resolved.

In case of an increased response or resolution time, stay positive that you are not being ignored. Someone from our experienced team will attend to your needs as soon as possible.

Unfortunately, sending funds to the wrong address is one of the biggest mistakes someone can ever do in the crypto space. This is why it’s strongly recommended to always double-check the address before making your deposit.

If you accidentally send the funds in another address which is controlled by Mapped Swap then there is no problem, simply contact us and we will either process your order or refund you, whatever you wish.

If the funds are send to another address controlled by a reliable service then you will have to contact them and hopefully, they will refund you.

If you can not locate the address owner, please be aware that the vast majority of such incidents are never resolved. Once funds are sent to the wrong address, nothing can be done to recover them, and this is why blockchain transactions are so secure in the first place. No unauthorized transfer of funds is possible if one is not the owner of this address and the holder of the private keys..

Unfortunately, entering a wrong address is one of the biggest mistakes someone can ever do in the crypto space. This is why it’s strongly recommended to always double-check the recipient address before placing your order.

If you accidentally entered another address which is controlled by Mapped Swap then there is no problem, simply contact us and we will refund you.

If the funds are send to another address controlled by a reliable service then you will have to contact them and hopefully, they will refund you.

If you can not locate the address owner, please be aware that the vast majority of such incidents are never resolved. Once funds are sent to the wrong address, nothing can be done to recover them, and this is why blockchain transactions are so secure in the first place. No unauthorized transfer of funds is possible if one is not the owner of this address and the holder of the private keys.

On Mapped Swap the average processing time per transaction is about ’5, and usually ranges from 2’ to 10’.

Given the volatile nature of cryptocurrencies, the rate is subject to change during the time required for the exchange procedure. This means that the final receiving amount might be different from the one shown when placing your order. That difference may be either on the positive or on the negative side, and this is something that is not controlled or defined by Mapped Swap but rather on the market movements. We make sure to find the most profitable exchange path by picking the best available rate there is at any given time.